Powerful insight to drive smarter business decisions
JobWatch gives you the insight needed to measure success and drive the critical KPIs that drive your business and service improvement. You’ll quickly be able to ascertain which customers are the most profitable, which employees are the most productive and how assets are being utilised in your operation. JobWatch reports across the business on finance, timesheets, vehicles, live tracking data, jobs, stock and equipment. Reports can be scheduled to run automatically daily or can be accessed anytime with one click. Bespoke BigData reports are also available (see below).
BigData: Customer Service & Quality
The BigData reports process huge amounts of information from across the JobWatch solution to create top level insights that provide a helicopter view of the health of your business. Customer Service is the most important deliverable for any organisation. Our customer service & quality metrics provide real-time information on the key measures that make sure an organisation knows where it meets customer requirements and also where it needs to improve.
The key performance measures are in three areas – customer feedback, timely delivery of service and the speed of delivery of the service. Meeting all three of these criteria ultimately results in a positive customer experience.
BigData: Business Productivity
Business productivity covers a wide range of metrics and these depend on the specifics of each organisation. Within service delivery organisations these metrics will fall into 3 major categories; Direct Employee Utilisation, Job Productivity and Other Productivity (which will include back office functions).
BigData: Vehicle & Driver Risk Management
Many of the measures related to Risk Management require longer time periods of data collection than for other areas. However, this data should not be viewed as less valuable. The costs of compliance failures can be large. The data our system provides can present opportunities for performance improvements that can lead to significant cost reductions.