Customer Success Stories

  • A customer using JobWatch software on a mobile tablet
Silent Night logo

Silentnight Go Greener with a 10% MPG Improvement thanks to BigChange!

Bed manufacturer Silentnight is one of Britain’s most recognised and beloved brands and has been producing beds and mattresses in Lancashire for over 60 years. Every year Silentnight supplies over half a million beds including exclusive ranges for retailers including John Lewis, Amazon, Tesco, Very, Carpetright, Dreams, Argos and Furniture Village. With thousands of different SKUs in their range, coordinating the 7500 deliveries they make each month is no mean feat.

The company has a reputation for being at the cutting edge of sleep technology and has researched and developed innovations such as unique Miracoil technology that keep them one step ahead of the competition. The investment in leading edge technology runs right though the business and the transport and logistics division is no exception.

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Silentnight Group
Bed Manufacturer

Hargreaves logo

BigChange awarded Mobile Technology contract for Hargreaves’ 500-strong fleet

The turnkey solution from BigChange is introducing a paperless revolution at Hargreaves Logistics, equipping hundreds of drivers with a Samsung Android tablet that manages receipt of job instruction, electronic proof of collection and delivery, timesheets, electronic start-of-day vehicle walkaround checks, driver behaviour scoring promoting safe eco-driving, tachograph interface and Health and Safety procedures. The system is also a rich vehicle tracking system providing real-time location updates.

Andrew Spence-Wolrich, Managing Director at Hargreaves Logistics Division, commented:
“JobWatch is bringing about a digital transformation for our logistics business. The JobWatch mobile App has streamlined workflows and enabled our drivers to be connected in real time with our back office.”

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Transport & Logistics

Nixon Hire logo

Nixon Hire Boosts Mobile Workforce Productivity by 20 Percent with BigChange JobWatch

Following the implementation of the Mobile Workforce Management solution, Nixon has seen a 20 percent increase in productivity across its mobile workforce. The leading provider of plant, tools, accommodation units, portable toilets and site equipment has also boosted customer service, with a significant increase in On Time Arrivals and a rise in the number of jobs completed at first attempt.

Graham Wood, Group Logistics Manager at Nixon Hire, commented:
“With the support of JobWatch, every one of our fitters has boosted their productivity by around 20 percent. This allows us to further absorb company growth and efficiently deploy the current resources we have before we look at recruiting additional resources”

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Nixon Hire
Plant & Equipment Hire

North Yorkshire Timber Co Ltd logo

How NYTimber completely modernised their logistics operations

NYTimber is one of the largest independent timber merchants in the North East. Their business offers products for everyone, from construction companies down to the general public.

To support their large customer base, the senior management needed to find a system that could match the scale of their operation and leave room for continuous growth.

“We spent months researching” explained Gordon Bache, distribution & warehouse manager at NYTimber. “We found BigChange and were blown away by what JobWatch could do”.

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North Yorkshire Timber Co
Timber Importer & Merchant

CS Ellis (Group) Ltd logo

80 Years Established Logistics Leader, CS Ellis, Goes for a BigChange

C S Ellis (Group) Ltd is a 4th generation family business, founded in 1933 with hard working, traditional family ethics at its core. They operate large distribution centres in the Midlands along with a large fleet of heavy goods vehicles moving products on behalf of all types of businesses.

James Munton, IT / Health & Safety Manager at CS Ellis, commented: “We had a basic tracking system for about six years but we had outgrown it. The driving force for purchasing a new solution was to reduce operational costs and monitor driver behaviour in the transport department. We needed a flexible system that could meet the needs of a large fleet.”

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C.S.Ellis Group

dp Doors & Shutters Ltd logo

JobWatch is the key to business growth for dp Doors!

Established in 1997 in Sheffield, dp Doors is an industry door specialist serving a nationwide blue-chip customer base. The business was founded by husband and wife team Alan and Kathryn Bolsover who have grown the business to the multi-million pound operation it is today. They have a team of 42 employees, including 23 field based engineers.

The company credits JobWatch for simplifying the businesses workflow, replacing paper job cards with electronic worksheets on rugged mobile tablets.

“At times we were overwelmed with paperwork and the manual admin that goes with it. It’s time that we could be spending selling, marketing and developing the business.” says Managing Director, Alan Bolsover.

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dp Doors
Door Installation specialist

Clearabee logo

Clearabee leading a revolution in waste management

When it started trading in January 2013, revolutionary waste removal firm Clearabee did so with just three people, one truck and an unproven idea to provide eco-friendly and cost-effective waste clearance services across the Midlands. Just six months later it has five trucks, quadrupled its workforce and is on course to deliver more than £1 million in sales over the next year.

The fast growing small business credits BigChange’s JobWatch mobile workforce management technology as being vital to its early success.

“Anyone can manage two trucks on pen and paper, but you can’t run a bigger business that way,” – Daniel Long, Founder and Managing Director, Clearabee Ltd

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Waste Removal & Recycling Service

Hopkins logo

Hopkins boosts customer service and slashes admin with JobWatch

Founded in 1957, Hopkins is a family-owned catering equipment manufacturer based on the outskirts of Leeds. It specialises in the manufacture and maintenance of fish and chip shop fryers and other commercial catering equipment.

The firm’s UK service team includes refrigeration, plumbing, gas fitting and electrical engineers, who install and service equipment located on customer premises across the length and breadth of Britain.

It operates a fleet of 17 service vehicles, each of which is fitted with the BigChange mobile computer.

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Hopkins Catering Equipment
Catering Equipment Supply & Maintenance

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