18th April 2019 – Customer Experience is infinitely personal and continuously evolves from each service encounter to colour how customers view both the service event and the provider as a whole.
18th April 2019 – Customer experience, simply put, is the most decisive factor driving a business’s success in the service sectors. Through the establishment of a fluid and adaptive customer experience, brand loyalty is created, customers are cultivated and long term relationships are formed.
15th April 2019 – I have been in business since I was 11 years old. I started out working for my father, an auctioneer, before growing my own bakery business in my twenties.
10th April 2019 – The service sectors live and die on the success of vocational apprenticeships and the skills they impart on the growing domestic workforce.
9th April 2019 – Target Maintenance has rolled out a new generation mobile workforce system using tablets linked in real time to a central management software as part of a 5 in 1 cloud-based solution from BigChange.
9th April 2019 – Flow Free Drainage has deployed the latest mobile worker and cloud technology as part of a paperless system that connects mobile apps to back-office management software. With the JobWatch system from BigChange, Flow Free has achieved 40 percent annual growth with an actual reduction in office administration resources.
8th April 2019 – In the hyper-competitive field of service management any small mistake can be the difference between building customer retention and going out of business.
8th April 2019 – I’m the guy that’s all about face-to-face communication. I am always telling my fellow business owners to get out from behind the screen and go talk to their customers and colleagues.
1st April 2019 – Utilising a sleek and efficient workforce can improve service response times while decreasing the significant operational costs associated with running a fleet of vehicles, back office coordination & technician/service time.
1st April 2019 – There is an increasing need to harness our network of experts, thought leaders and industry experienced professionals to provide BigChange customers with invaluable insight into the trends and important industry related issues impacting their bottom line.
